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When We Are Closed

closedWhen the surgery is closed, please call 111.   

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

NHS Health Help Now

An innovative new service is available to help you find the right treatment for health problems, especially when you are not sure what to do or who to contact.

Developed by Kent and Medway GPs, hospital doctors, paramedics and other health professionals, Health Help Now is a free to use web APP which can be used on a computer, tablet or smartphone. Access it online at

Twitter - @NHSHealthHelp / #healthhelpnow

Facebook -

Practice Management

The practice management team is involved in managing all aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The managers support the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Emma Ray

Executive Manager

Dee Stenning

Practice Manager

Judith Marsh

Executive Nursing and Quality Lead.

Sharon Ashmore

HR & Facilities Manager

Francesca Blackburn

Quality Manager

Jackie Horne

Clinical Services Manager

Sandra Cook

Reception Manager


The admin team are responsible for providing patients with a wide range of services; carrying out searches and practice audits; dealing with financial claims and managing the chronic disease registers. 


Receptionists provide an important link between patients and the surgery and will be your initial contact for any queries. They can provide you with information about appropriate services and direct you to the right person who will be able to assist you with your health issue or query. Receptionists are also able to provide you with test results, issuing repeat prescriptions and handling any prescription enquiries.

The reception team are trained to allocate your appointment to the most appropriate clinician so please provide them with as much information as possible to enable you to receive the best possible care. 


The medical secretaries provide an important role in the practice by managing all of the GP referrals and ensuring patients receive the appropriate appointment in a timely manner. 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website