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Littlebourne Surgery Temporary Closure

Unfortunately, do due to staff shortages and social distancing during these uncertain times we have had temporarily close Littlebourne Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy (our preferred option)
  2. Collect in person from Littlebourne Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 721515, you will be triaged by a clinician and invited to attend one of our other two sites (Bridge Health Centre or London Road) if a face to face appointment is deemed neccessary.


 Cossington House Surgery Temporary Closure

Unfortunately, do due to staff shortages during these uncertain times we have had temporarily close Cossington House Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy
  2. Collect in person from London Road Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 763377, you will be triaged by a clinician and invited to attend one of our other two sites (London Road or Bridge Health Centre) if a face to face appointment is deemed neccessary.

 Please accept our sincere apologies for any inconvenience this temporary arrangement may cause you

On behalf of the Partners thank you for your co-operation - Canterbury Medical Practice


COVID 19 - Medication Information 

As a practice, we recognise that supply of medication is crucial at this difficult time and that it is natural to feel anxious about any disruption. We are assured that no significant shortages are expected, and there are plans in place to maintain supplies. It's important that patients only order what they need at the usual time. There is no need to stockpile or order earlier than usual. This will help limit the pressure on our reception staff, dispensary and community pharmacies. If you are self-isolating, another adult can collect medication on your behalf - it doesn't need to be a relative. We will update patients as soon as possible if there any changes to prescription systems. Thank you for your co-operation

Appointments

All consultations are by appointment and can be booked in person at either surgery or over the telephone.Appointment

If you need to see a doctor urgently we have appointments available every day from 08:00, which are booked by a telephone triage call-back system. If the doctor feels you do need to be seen, an emergency appointment will booked.

Appointments on the day are for medical conditions that need urgent attention. We try to ensure you will be seen by a doctor within twenty four hours. Due to availability you may not get to see the doctor of your choice.

Chaperones

Should you require the services of a chaperone during a consultation with a doctor or nurse, for an examination of an intimate nature, this can be arranged. Where possible, please let the receptionist know at the time you book the appointment.

Book Online

You may also book and manage your appointments online by clicking here. Please note you will need to bring photo ID to register for this service. If you have pre- registered online you will need to bring ID in within three months otherwise your registration will timeout.

Telephone Consultations

During normal surgery hours the practice offers telephone consultations with the Doctors.  These are available as pre-bookable or 'book on the day' and are scheduled to last 5 minutes.  These are formal consultations and are offered as an alternative to face-to-face consultations.

Telephone consultations are sometimes more convenient for patients as issues can be dealt without you attending the surgery.  For example, urine infections or blood test requests can be sorted out over the phone. So if you are offered a telephone appointment do not be put off, as the doctor can arrange for you to come in if needed.

The doctor will ring you during his surgery but we can only give you an estimated window of time – e.g. between 10:00 and 12:00 as it will depend on the needs of other patients attending the surgery.  If you will only be available before or after a certain time please mention this when booking your appointment so that the doctor can be advised.

NB: Please ensure if you have changed telephone numbers that you let us know.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible so we can let someone else have the appointment.

Cancel your appointment

 
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