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Littlebourne Surgery Temporary Closure

Unfortunately, do due to staff shortages and social distancing during these uncertain times we have had temporarily close Littlebourne Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy (our preferred option)
  2. Collect in person from Littlebourne Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 721515, you will be triaged by a clinician and invited to attend one of our other two sites (Bridge Health Centre or London Road) if a face to face appointment is deemed neccessary.


 Cossington House Surgery Temporary Closure

Unfortunately, do due to staff shortages during these uncertain times we have had temporarily close Cossington House Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy
  2. Collect in person from London Road Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 763377, you will be triaged by a clinician and invited to attend one of our other two sites (London Road or Bridge Health Centre) if a face to face appointment is deemed neccessary.

 Please accept our sincere apologies for any inconvenience this temporary arrangement may cause you

On behalf of the Partners thank you for your co-operation - Canterbury Medical Practice


COVID 19 - Medication Information 

As a practice, we recognise that supply of medication is crucial at this difficult time and that it is natural to feel anxious about any disruption. We are assured that no significant shortages are expected, and there are plans in place to maintain supplies. It's important that patients only order what they need at the usual time. There is no need to stockpile or order earlier than usual. This will help limit the pressure on our reception staff, dispensary and community pharmacies. If you are self-isolating, another adult can collect medication on your behalf - it doesn't need to be a relative. We will update patients as soon as possible if there any changes to prescription systems. Thank you for your co-operation

Examinations, Chaperones and Consent

Care of our patients sometimes requires the doctor or nurse or other health professional to carry out intimate examinations or procedures.

An intimate examination or procedure is one involving the breast, genitalia, or rectum. Some people will find the thought of undergoing this type examination distressing. However we want to reassure you that we respect your comfort, dignity and privacy and we will arrange the examination so that these are maintained.

Preparation

If such an examination or procedure is needed in connection with your care as a patient at this surgery:-

  • where possible we will tell you beforehand
  • we will describe the procedure to you so that you understand what is involved, including if you are likely to experience any pain or discomfort.
  • We will request your consent to the examination or procedure, and record this in your patient notes.
  • We will offer you a chaperone (a number of our surgery team have this role)

The doctor or nurse in charge of the examination or procedure may in any case feel that it is in everyone's best interests if a chaperone is provided, in which case we will advise you.

During the examination

You will have a private changing room or screened changing area.

If you need assistance with undressing/dressing please ask, this will be provided.

If you requested a chaperone, they will:-

  • meet you before the examination/procedure begins
  • reassure you and make sure you know what is involved
  • assist you with undressing/dressing if you have requested this
  • stay with you and the doctor or nurse conducting the procedure, throughout the procedure
  • help you clarify any queries you may have with the doctor or nurse

If at any time during the procedure you feel uncomfortable or concerned please ask the doctor or nurse to stop and explain things again. It may not always be possible to stop immediately, this will depend on the procedure being undertaken.

Consent

  • Consent means you are agreeing to something
  • You have the right to say no to any treatment or procedure
  • Before a doctor or nurse can examine or treat you, they will ask you to give your consent

Treatment

  • Might be an injection, a minor operation or something else

How do you give consent?

  • You can say you agree
  • You can show you agree
  • You can sign a form if you agree

If you are not sure or don't understand

PLEASE ASK



 
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