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Littlebourne Surgery Temporary Closure

Unfortunately, do due to staff shortages and social distancing during these uncertain times we have had temporarily close Littlebourne Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy (our preferred option)
  2. Collect in person from Littlebourne Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 721515, you will be triaged by a clinician and invited to attend one of our other two sites (Bridge Health Centre or London Road) if a face to face appointment is deemed neccessary.


 Cossington House Surgery Temporary Closure

Unfortunately, do due to staff shortages during these uncertain times we have had temporarily close Cossington House Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy
  2. Collect in person from London Road Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 763377, you will be triaged by a clinician and invited to attend one of our other two sites (London Road or Bridge Health Centre) if a face to face appointment is deemed neccessary.

 Please accept our sincere apologies for any inconvenience this temporary arrangement may cause you

On behalf of the Partners thank you for your co-operation - Canterbury Medical Practice


COVID 19 - Medication Information 

As a practice, we recognise that supply of medication is crucial at this difficult time and that it is natural to feel anxious about any disruption. We are assured that no significant shortages are expected, and there are plans in place to maintain supplies. It's important that patients only order what they need at the usual time. There is no need to stockpile or order earlier than usual. This will help limit the pressure on our reception staff, dispensary and community pharmacies. If you are self-isolating, another adult can collect medication on your behalf - it doesn't need to be a relative. We will update patients as soon as possible if there any changes to prescription systems. Thank you for your co-operation

Urgent Appointment Requests

NEW from 1st April - URGENT SAME DAY APPOINTMENT REQUESTS


“Patients should get the right care with the right person at the right time”.



  • We are introducing a new way for you to make same day appointments across all 4 surgeries to improve patient care and reduce waiting times

  • You will still be able to book routine appointments as you do now via the reception team or online

  • For same day requests, however, the aim is to make sure that those who most need to be seen by a Doctor or Advanced Nurse Practitioner are given priority

  • When you request a same day appointment, the reception team will ask you to briefly explain the reason and you will be booked in for a telephone call-back

  • When the clinician telephones back, they will discuss your health needs and decide jointly with you, the best course of action

  • This might be coming to the surgery for a face to face appointment or it might be that your need can be dealt with over the telephone


The Patient Participation Group has been consulted regarding the change to the way you access same day appointments, however, we will also be keen to hear your feedback to make sure we adjust and improve the new system.



 
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