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Littlebourne Surgery Temporary Closure

Unfortunately, do due to staff shortages and social distancing during these uncertain times we have had temporarily close Littlebourne Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy (our preferred option)
  2. Collect in person from Littlebourne Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 721515, you will be triaged by a clinician and invited to attend one of our other two sites (Bridge Health Centre or London Road) if a face to face appointment is deemed neccessary.


 Cossington House Surgery Temporary Closure

Unfortunately, do due to staff shortages during these uncertain times we have had temporarily close Cossington House Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy
  2. Collect in person from London Road Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 763377, you will be triaged by a clinician and invited to attend one of our other two sites (London Road or Bridge Health Centre) if a face to face appointment is deemed neccessary.

 Please accept our sincere apologies for any inconvenience this temporary arrangement may cause you

On behalf of the Partners thank you for your co-operation - Canterbury Medical Practice


COVID 19 - Medication Information 

As a practice, we recognise that supply of medication is crucial at this difficult time and that it is natural to feel anxious about any disruption. We are assured that no significant shortages are expected, and there are plans in place to maintain supplies. It's important that patients only order what they need at the usual time. There is no need to stockpile or order earlier than usual. This will help limit the pressure on our reception staff, dispensary and community pharmacies. If you are self-isolating, another adult can collect medication on your behalf - it doesn't need to be a relative. We will update patients as soon as possible if there any changes to prescription systems. Thank you for your co-operation

Freedom of Information

What is the Freedom of Information Act?

The Freedom of Information Act 2000 aims to produce a culture of openness in public bodies, by providing members of the public with the right to access information held. The main purpose behind this is to show how public money is being used.

GP Practices although not government owned, are considered to be "public bodies" for the purposes of this Act. Therefore members of the public (not necessarily patients) can request information from them. This right came into force in 2005.

GP practices are required to make information available via a "publication scheme". This may be held in paper form or by electronic means. It will include information commonly requested and is available on request. The practice's publication scheme follows the model scheme for GP practices approved by the Information Commissioner.

How up to date is the Information?

The practice complies with the principles of the Freedom of Information Act, and as such updates the publication scheme document on an annual basis, and at other intervals during the year should significant changes occur.

What Sort of Information is Available?

  • Fees and Charges
  • Format of the publication scheme
  • Information held by the practice (with some exceptions)
  • How information requests are processed
  • Details of the practice, structure and relationship to the NHS
  • Services provided
  • Financial and funding information
  • Complaints, policies and procedures.
  • General policies and procedures

Note: Information related to individual/health/clinical records is not available under the legislation. Please ask reception for details of access for this purpose under the Data Protection Act.

Making an Access Request

All requests (with the exception of a copy of the publication scheme) are to be made in writing to the practice.

If, however, you would initially like to read our publication scheme this is available on request or online here.

Other information is subject to specific written application as above. A fee may be charged.

Fees

The information contained in the publication scheme is available at no charge. In some circumstances, a fee may be charged for the provision of information, and the classes of information incurring a fee are listed in the publication scheme document. Please ask reception for a copy or click here.

Complaints or Suggestions

We welcome feedback from members of the public as to the information they would like to see in our publication scheme.

Please write to the Practice Manager with any ideas which you may have or fill in the online form.

If you are dissatisfied with the way in which your request for access under the Act has been handled, or if you wish to appeal against a refusal to release any information requested, please write in the first instance to the Practice Manager.

If, after receiving a reply, you remain dissatisfied you may appeal to the Information Commissioner. Details of how to do this will be supplied as part of your reply.

Further information available at:

http://www.ico.gov.uk/

http://www.foi.nhs.uk/



 
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