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Littlebourne Surgery Temporary Closure

Unfortunately, do due to staff shortages and social distancing during these uncertain times we have had temporarily close Littlebourne Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy (our preferred option)
  2. Collect in person from Littlebourne Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 721515, you will be triaged by a clinician and invited to attend one of our other two sites (Bridge Health Centre or London Road) if a face to face appointment is deemed neccessary.


 Cossington House Surgery Temporary Closure

Unfortunately, do due to staff shortages during these uncertain times we have had temporarily close Cossington House Surgery to our patients. 

Please note: Repeat prescription requests can still be posted through the letter box for processing the usual way. However, please highlight from the list below how you prefer to collect your prescription when it is ready for collection by writing a note detailing your preferred option on the prescription request:

  1. Collect from a Nominated Pharmacy
  2. Collect in person from London Road Surgery
  3. Posted to your home address via first class post

If you have a health issue and need to speak to a clinician please telephone the surgery on 01227 763377, you will be triaged by a clinician and invited to attend one of our other two sites (London Road or Bridge Health Centre) if a face to face appointment is deemed neccessary.

 Please accept our sincere apologies for any inconvenience this temporary arrangement may cause you

On behalf of the Partners thank you for your co-operation - Canterbury Medical Practice


COVID 19 - Medication Information 

As a practice, we recognise that supply of medication is crucial at this difficult time and that it is natural to feel anxious about any disruption. We are assured that no significant shortages are expected, and there are plans in place to maintain supplies. It's important that patients only order what they need at the usual time. There is no need to stockpile or order earlier than usual. This will help limit the pressure on our reception staff, dispensary and community pharmacies. If you are self-isolating, another adult can collect medication on your behalf - it doesn't need to be a relative. We will update patients as soon as possible if there any changes to prescription systems. Thank you for your co-operation

Do It Online

Did you know you can view, book and cancel appointments from home, work or on the move - wherever you can connect to the internet.

This is because Patient Access is a 24 hour online service which you can access in your own time day and night!

Plus with Patient Access is not only for booking appointments you can also:

  • Order repeat prescriptions
  • Update your contact details
  • View your medical record

Patient Access

How do I Register?

You can either register by visiting your surgery and completing an application form and a receptionist will verify your identification (please ensure you bring a form of photo ID). 

Appointments 

Once you have completed your registration you will then be able to book routine GP appointments and manage your existing appointments. 

For more information please visit our appointment page.

Access to Medical Record

You can also apply for access to your records by completing a form available at reception. Please allow four weeks after the registration is completed for access to be granted.

Proxy Access 

A new feature has been recently introduced which allows patients to give access to a family member, carer or family member to order repeat medication and book routine appointments on their behalf.  If you would like someone to be nominated as your proxy you will both need to attend the surgery with a form of photo ID and complete a registration form. 

Things to consider prior to registering:

Misunderstood Information 

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record maybe highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery so we can arrange a telephone appointment with the Doctor. 

Choosing to share your information with someone

It's up to you whether or not you share your information with others-perhaps family members or carers. It is your choice, but also your responsibility to keep the information safe and secure. 

Coercion

If you think you maybe pressured into revealing details from your patient access to someone else against your will, it is best you do not register at this time.

Forgotten History

There maybe something you have forgotten about in your record that you may find upsetting. 

Abnormal Results/Bad News

If your GP has given you access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to the Doctor or the surgery is closed and you cannot contact them.

Information about someone else

If you spot something in your record that is not about you or you notice other errors, please log out of the system immediately and contact the practice. 

 
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