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Noticeboard

When We Are Closed

closedWhen the surgery is closed, please call 111.   

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

NHS Health Help Now

An innovative new service is available to help you find the right treatment for health problems, especially when you are not sure what to do or who to contact.

Developed by Kent and Medway GPs, hospital doctors, paramedics and other health professionals, Health Help Now is a free to use web APP which can be used on a computer, tablet or smartphone. Access it online at www.healthhelpnow.nhs.uk

Twitter - @NHSHealthHelp / #healthhelpnow

Facebook - http://www.facebook.com/nhshealthhelpnow

Freedom of Information

What is the Freedom of Information Act?

The Freedom of Information Act 2000 aims to produce a culture of openness in public bodies, by providing members of the public with the right to access information held. The main purpose behind this is to show how public money is being used.

GP Practices although not government owned, are considered to be "public bodies" for the purposes of this Act. Therefore members of the public (not necessarily patients) can request information from them. This right came into force in 2005.

GP practices are required to make information available via a "publication scheme". This may be held in paper form or by electronic means. It will include information commonly requested and is available on request. The practice's publication scheme follows the model scheme for GP practices approved by the Information Commissioner.

How up to date is the Information?

The practice complies with the principles of the Freedom of Information Act, and as such updates the publication scheme document on an annual basis, and at other intervals during the year should significant changes occur.

What Sort of Information is Available?

  • Fees and Charges
  • Format of the publication scheme
  • Information held by the practice (with some exceptions)
  • How information requests are processed
  • Details of the practice, structure and relationship to the NHS
  • Services provided
  • Financial and funding information
  • Complaints, policies and procedures.
  • General policies and procedures

Note: Information related to individual/health/clinical records is not available under the legislation. Please ask reception for details of access for this purpose under the Data Protection Act.

Making an Access Request

All requests (with the exception of a copy of the publication scheme) are to be made in writing to the practice.

If, however, you would initially like to read our publication scheme this is available on request or online here.

Other information is subject to specific written application as above. A fee may be charged.

Fees

The information contained in the publication scheme is available at no charge. In some circumstances, a fee may be charged for the provision of information, and the classes of information incurring a fee are listed in the publication scheme document. Please ask reception for a copy or click here.

Complaints or Suggestions

We welcome feedback from members of the public as to the information they would like to see in our publication scheme.

Please write to the Practice Manager with any ideas which you may have or fill in the online form.

If you are dissatisfied with the way in which your request for access under the Act has been handled, or if you wish to appeal against a refusal to release any information requested, please write in the first instance to the Practice Manager.

If, after receiving a reply, you remain dissatisfied you may appeal to the Information Commissioner. Details of how to do this will be supplied as part of your reply.

Further information available at:

http://www.ico.gov.uk/

http://www.foi.nhs.uk/



 
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